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UCP WORK, Inc. Leaders and Managers Trained in Compassionate Communication

By Rae van Seenus on Dec 06, 2019 at 06:49 PM in UCP WORK, Inc. Blog

The UCP WORK, Inc. leadership and management teams participated in a professional development opportunity on Friday, December 6, 2019, to explore the application of Compassionate Communication strategies in our work with students, faculty, staff and each other. Rodger Sorrow, a certified trainer for The Center for Nonviolent Communication in Santa Barbara (CNVC) since 2001, will be conducting the training. 

Rodger Sorrow Compassionate Communication

Motivated by Compassion

Compassionate Communication (also known as nonviolent communication) helps people remain empathetic with each other, even in situations fraught with anger or frustration. It teaches people to speak to others without blaming and to hear personal criticisms without withering. This approach can be used to respond to nearly any situation — from dealing with troublesome colleagues in the workplace to ironing out rough patches with romantic partners and children at home.

Clinical psychologist Marshall B. Rosenberg, author of Nonviolent Communication: A Language of Life (Puddledancer Press, 2003), is generally credited with creating and promoting this approach to communicating. He theorized that most communication is an effort to get a core human need met and that if we train ourselves to hone in on the deeper, unspoken needs underlying and informing harsh language, we can respond more effectively.

When we’re able to pay attention to core needs — our own and others’ — we’re motivated to act out of compassion instead of out of guilt, fear or shame. And, when we’re motivated by compassion, we don’t rely on defensive or blaming language — language that stalls and sometimes completely derails effective communication — in difficult situations. Instead, we approach others with more kindness and understanding — and, in turn, we’re more likely to be able to both give and receive what’s most needed.